Return & Refund Policy

Full Refund (100%):

• Cancellations made 48 hours or more before the delivery date
• Cancellations due to vendor unavailability

Partial Refund (50%):

• Cancellations made 24-48 hours before delivery
• Refund will be 50% of the order amount

No Refund:

• Cancellations made less than 24 hours before delivery
• Order already prepared or out for delivery

If your cake arrives damaged, incorrect, or doesn't meet the specifications:

• Report the issue within 2 hours of delivery
• Provide photographic evidence of the issue
• Contact our customer support team with your order number

Resolution Options:

• Full refund if the cake is inedible
• Replacement cake (if time permits)
• Partial refund (20-50%) for minor quality issues

• Refunds are processed within 5-7 business days after approval
• The time taken for the refund to reflect depends on your bank/payment gateway
• For split payments, each co-payer receives their refund proportionally
• Razorpay charges may not be refunded (as per payment gateway policies)

When an order with split payment is cancelled or refunded:

• Each co-payer receives a proportional refund based on their contribution
• Refunds are issued to the original payment source (payment link used)

The following are non-refundable:

• Payment gateway charges and convenience fees
• Orders completed and delivered as per specifications
• Orders cancelled due to customer's change of mind (subject to cancellation timing)
• Customization fees for special requests

Late Delivery:

We strive for timely delivery. If your cake arrives more than 2 hours late, contact us immediately. We may offer a discount on future orders or handle other compensation as appropriate.

Non-Delivery:

• If the cake cannot be delivered due to incorrect address, a full refund will be issued
• You are responsible for providing accurate delivery details

Credit/Debit Cards:

• Refunds are processed to the same card used for payment
• Processing time: 5-7 business days

UPI/Wallets:

• Refunds appear in your UPI/wallet account automatically
• Processing time: 2-4 business days

Cash on Delivery (COD):

• Refunds for COD orders are issued via bank transfer
• Bank details will be requested at the time of refund
• Processing time: 7-10 business days

To request a cancellation or refund:

1. Log in to your account and go to "My Orders"
2. Select the order and click "Cancel Order" or "Request Refund"
3. Provide the reason for cancellation/refund
4. For quality issues, upload supporting photos
5. Submit your request
6. Our team will review and respond within 24-48 hours